Ozark Moons

Support Email:

Check most frequently asked questions here, if you still need help then please contact us at admin@ozarkmoons.com.

General Information

IMPORTANT TO READ - Understanding Our Small, Home-Based Operation: FAQs

Understanding Our Small, Home-Based Operation: FAQs

At Ozark Moons, we are two individuals dedicated to creating handmade, customized items for your spiritual journey. We operate from our home, managing our small business alongside our personal lives and health challenges. We want to ensure that you have a positive experience with us, and we appreciate your understanding of our unique situation.

Q: Why do orders take so long to ship?

We are a small, two-person operation, not a large corporation. Each item is made to order, requiring time and care. Due to our physical, mental, and emotional disabilities, we work at a slower pace. Our processing time is clearly stated on Etsy and our website: up to three weeks (excluding weekends and holidays). This can take up to four weeks when we have over 20 orders in our orders to make queue, if a lot of people order all at once, or if it's near a holiday.

Q: Can I get my order faster?

We understand that you may need your order quickly, but we cannot expedite orders. We have a queue, and bumping one order up would delay others. We appreciate your patience and understanding.

Q: Why can't you work faster?

We are not a factory; we are two individuals with serious health challenges. These challenges, which include physical, mental, and emotional disabilities, significantly impact our work pace and the speed at which we can fulfill orders. We cannot rush our crafting process, as it would compromise the quality of our products. We are committed to providing high-quality, customized items, even if it takes a little longer. We appreciate your understanding and patience in this matter.

Q: I need my order for a special occasion/birthday. Can you prioritize it?

We understand that special occasions are important, but we cannot prioritize orders based on urgency. We have a fair queue system to ensure that all orders are processed in the order they were received. Please plan ahead and allow for our stated shipping time.

Q: Can I cancel or change my order?

Please get in touch with us as soon as possible if you need to cancel or make changes to your order. However, please note that we may not be able to accommodate changes or cancellations if your order is already in production.

Q: How can I track my order?

Once your order ships, you will receive a tracking number automatically. Please do not worry about not knowing when your package will ship; the system will automatically send you a message or email. You do not need to ask us if your order has shipped yet. If you have not received an email or notification that it has shipped, then it has not shipped yet. Please use this to track the progress of your order. We will also keep you updated on the status of your order through email, so you can always stay informed and in control of your purchase.

Q: Why do you have such a long processing time?

We are not Amazon; we are a small, home-based operation. Our items are made to order, and we take the time to ensure each one meets our quality standards. We also have a running queue of orders, and we fulfill orders in the order they were received through both our Etsy shop and our website. There may be anywhere from 5 to 45+ orders that were placed before yours in our queue that are in the process of being made one at a time. We appreciate your patience and understanding. Remember, the unique value of our products is worth the wait.

Q: Can I get a refund if my order takes too long?

We understand that delays can be frustrating, but we cannot offer refunds for orders that are still within our stated shipping time. If you choose not to read FAQs, our confirmation email of your order, or any other information we send you in regards to your order, and you didn't notice the shipping time before your purchase, during your purchase, or at checkout where it is all noted, just because you do not care to read, we are not responsible for refunds due to your inability or unwillingness to be informed about your purchase. However, if your order is significantly delayed beyond our stated shipping time, we will work with you to find a satisfactory solution.

A Message from Us

We are passionate about creating items that support your spiritual journey. We are not a large business; we are two individuals working from our home, managing our health challenges alongside our craft. We deeply appreciate your understanding and patience. Your support means the world to us, and we are grateful for the opportunity to share our creations with you. Thank you for being a part of our journey.

Please Note

Our processing time is clearly stated on Etsy and our website: up to three weeks (excluding weekends and holidays). This processing time for your order can be extended to up to four weeks during busy times such as during the holidays.

We cannot expedite orders or prioritize based on urgency.
We are a small, two-person operation with serious health challenges, limiting our work pace.
We appreciate your patience and understanding.

By shopping with us, you are supporting two individuals who are dedicated to creating handmade, customized items for your spiritual journey. We thank you for your understanding and look forward to serving you.

Wholesale availability

We do not currently have the supplies or room to cater as a wholesale provider to others. Ozark Moons is a very small two-person hobby that has led to us sharing our hobby with others, and we are simply not set up for wholesale production. Each order is carefully made and created for each and every customer, individually, and no two packages will be exactly alike.

Can I use your products in conjunction with other spiritual or magical practices?

Our products are designed to be versatile and adaptable, allowing you to incorporate them into your existing spiritual or magical practices as you see fit. Whether you're a seasoned practitioner or just beginning to explore the world of magic and spirituality, we encourage you to experiment with our products and find the ways in which they resonate with you and enhance your personal journey.

How can I leave a review for my purchase?

We value your feedback! You can leave a review on our Etsy shop or directly on our website under the product you purchased. If you purchased from our website you may receive an invitation to leave feedback or reviews/photos from our review software, Fera.ai.

We would be honored to hear about your experience with us once your package arrives. Your feedback is incredibly important to us as we strive to improve and provide the best service possible. If you're "5-star" pleased with your purchase, leaving a review on Etsy or on our website would mean the world to us! 🙏💜

However, if for ANY reason you're not completely satisfied with your purchase, please know that we're here for you. Your satisfaction and happiness are our top priorities, and we'll do everything we can to make things right. We kindly request that you contact us in case you encounter any concerns or issues with your order *before* leaving feedback. Our main objective is to offer you exceptional service and gain your five-star rating. ⭐⭐⭐⭐⭐

What's the difference between your Etsy shop and your website?

Our Etsy shop (www.OzarkMoons.com) and website (www.OzarkMoonsWitch.com) are two separate platforms where you can purchase our products. While both platforms offer a unique shopping experience, there are some key differences. Our Etsy shop is a vibrant marketplace where we sell our products alongside a variety of other sellers. In contrast, our website is a standalone platform where we have complete control over the design, content, and sales process.

Why do you have both an Etsy shop and a website?

Our Etsy shop (www.OzarkMoons.com) and website (www.OzarkMoonsWitch.com) are two separate platforms, each offering a unique shopping experience. We believe in empowering our customers with options and flexibility. Our Etsy shop is a convenient way to discover our products and connect with us, while our website offers a more personalized and immersive shopping experience, putting you in control of your shopping journey.

What is the significance of the name "Ozark Moons" and how does it relate to your products and services?

At Ozark Moons, we draw inspiration from the natural beauty and mystique of the Ozark Mountains, where the cycles of the moon have long been a source of fascination and guidance for those attuned to the rhythms of nature. Our name reflects our commitment to harnessing the power of the moon and the natural world to create unique and enchanting products that not only foster spiritual growth, self-discovery, and a deeper connection with the world around us but also captivate the senses and intrigue the mind.

Do you offer any loyalty or rewards programs on your Etsy shop or website?

Yes, we offer a loyalty program on our website that rewards customers for repeat purchases. We also occasionally offer special promotions and discounts to our loyal customers. While, unfortunately, we cannot provide a loyalty program through Etsy due to not having that type of control through the Etsy marketplace, we are thrilled to offer you our own loyalty program here at our OzarkMoonsWitch.com website where every purchase earns you points that you can redeem for discounts, free prizes, and more.

You can register or login to our rewards program at https://ozarkmoonswitch.com/pages/rewards

On the above page you will be able to earn extra points by sharing our website on social media, adding to your profile, or simply by making purchases. You can also exchange your points through that link for rewards.

Please remember that you cannot "stack" discounts, or use more than one discount code per order. Thank you!

How do you ensure the safe and secure processing of customer transactions?

We take the security and integrity of our customers' transactions very seriously, using industry-standard encryption and secure payment processing protocols to safeguard your sensitive information. We also comply with all relevant data protection regulations to ensure that your personal and financial data remains confidential and protected.

Product Information

Can You Make A Candle for (fill in the blank) Deity/Being?

While we used to accommodate requests for custom deity candles, we have decided to limit and discontinue custom orders for specific dieties we do not currently have for the following reasons:

Stock Management: Custom orders soon overwhelmed our ability to keep stock for all possible deities. Managing a wide variety of custom requests made it challenging to maintain adequate inventory levels for our existing products.
Quality Control: Limiting custom orders allows us to focus on maintaining the high quality of our current offerings. Each candle is crafted with care and attention to detail, and managing a smaller, consistent product line helps ensure that every item meets our standards.
Production Efficiency: Custom orders require additional time and resources to design, produce, and ship. By limiting these requests, we can streamline our production process and ensure timely delivery of all orders.
Customer Satisfaction: Focusing on a curated selection of products allows us to provide better customer service and ensure that our customers receive their orders promptly. It also helps us manage expectations and avoid potential delays associated with custom requests.
Consistency: Offering a consistent range of products helps us maintain a cohesive brand identity and ensures that customers know what to expect when they order from us.

Current Offerings: We currently offer a variety of candles for different deities, sabbats, and zodiac signs. We encourage you to explore our existing selection to find a product that resonates with your needs.

Future Considerations: While we are not accepting custom orders at this time, we are always open to feedback and suggestions. If there is a particular deity or being you would like to see in our shop, please let us know. We may consider adding it to our collection in the future.Thank you for understanding and for your continued support of Ozark Moons Metaphysical Store. We are committed to providing you with high-quality, handcrafted products that meet your spiritual and metaphysical needs.

What Is The Full List of Deities and Fragrances That Ozark Moons Has?

Fragrances Inspired by Deities and Mythological Figures

Anubis: Papyrus, Linen
Aphrodite: Apples, Incense, Lily
Apollo: Amber, Sunlight, Citrus
Artemis: Sandalwood, Suede, Musk
Athena: Incense, Vanilla, Wisdom
Azrael: Lavender, Black Amber
Baron Samedi: Smoke, Tobacco, Vanilla
Bast: Bergamot, Amber Incense, Musk
Belial: Smoke, Cologne, Musk
Brigid: Oakmoss, Amber
Dagda: Patchouli, Dark Amber Musk, Spices
Danu (Anu): Rain, Petrichor, Ozone
Demeter: Harvest, Autumn, Fall Leaves
Eros: Black Musk, Pepper, Midnight Air, Gunpowder
Freyja: Musk, Amber, Chocolate
Freyr: Oakwood, Moss, Fern
Gitche Manitou: Peace Pipe Tobacco, Warm Vanilla, Tonka Bean
Hades: Firewood, Smoke, Gunpowder, Cologne
Hecate: Dark Amber, Frankincense & Myrrh, Vetiver, Musk
Hel: Frankincense & Myrrh, Sandalwood, Cinnamon, Spices
Inanna (Ishtar): Amber, Patchouli, Musk
Inari Okami: Caramel, Tobacco Leaf, Black Tea
Isis: Soft Egyptian Musk, Smoked Vanilla
Kali: Black Amber, Sea Mist, Lavender, China Rain
Lakshmi: Sea Salt, Hibiscus, Happiness
Lilith: Frankencense & Myrrh, Cinnamon, Spices, Black Amber
Loki: High-end Men's Cologne, Sea Salt, Tricks
Lucifer: Smoke, Amber Incense, Cologne
Luna: Incense, Silver Pine, Clove
Mama Oya: Petrichor, Rain, Damp Earth, Thunderstorms
Maman Brigitte: Oakmoss, Voodoo, Petitgrain
Morrigan: Patchouli, Spices, Nutmeg
Njord: Ocean Waves, Lavender, Black Amber, Sea Breeze
Nyx: Frankincense, Amyris, Amber Musk, Myrrh, Sandalwood
Odin: Agarwood, Tobacco, Oak Tree
Osiris: Warmth, Autumn, Amber, Smoky Woods
Papa Legba: Cigar Tobacco, Warm Amber, Oakmoss
Persephone: Aquatic Florals, Rosemary, Smoked Vanilla
Plutus: Bergamot, Money, Musk
Poseidon: Lily, Black Amber, Tobacco
Proteus: Sea Breeze, Cologne, Ocean
Ra: Amber, Egyptian Musk, Sandalwood
Sekhmet: Egyptian Amber, Oud
Shiva: Sandalwood Incense, Altars, Vanilla
Silvanus: Woods, Oud, Smoke
Tammuz: Hay, Autumn Air, Crisp Leaves
Thor: Sandalwood, White Birch, Mahogany Teakwood
Thoth: Patchouli, Amber, Musk
Tiamat: Cashmere, Incense, Musk
Tu'er Shen (Ta Yeh): Smoke, Vanilla, Love
Vulcan: Smoked Vanilla, Charcoal, Tonka Bean
Zeus: Earth, Woods, Lightning

House Blends and Seasonal Fragrances

Ozark Moons House Blend: Dragon's Blood, Nag Champa, Patchouli, Palo Santo, Sandalwood
Log Cabin in the Ozarks: Teakwood, Mahogany, Cedar Wood, Amber, Oak
Moonlight Musk: Soft Musk, Amber Musk, Nag Champa, Sandalwood
Autumn Harvest: Falling Leaves, Hayrides, Cinnamon, Spices, Molasses, Caramel Apples
Winter Solstice: Pine Woods, Bayberry, Crisp Eucalyptus

Wiccan and Pagan Sabbats Fragrances

Yule: Vanilla Bean, Evergreen, Candy Canes, Yuletide Cheer
Imbolc: Red Oak Wood, Cedarwood, Sweet Tobacco
Ostara: China Rain, Sea Salt, Spring Blossoms
Beltane: Clean Flannel, Bergamot, Musk
Litha (Midsummers): Egyptian Amber, Incense, Musk
Lammas (Lughnasadh): Hayrides, Fall Air, Crisp Leaves
Mabon: Harvest Fragrances, Warm Flannels, Fall Leaves
Samhain: Smoky Woods, Dark Incense, Autumn Nights

OTHER FRAGRANCES
Elementals: Earth: Oakmoss & Amber, Air: Sandalwood, Fire: Dragon's Blood, Water: Rain water and petrichor, Spirit: Nag Champa.

ZODIAC FRAGRANCES:

🌙Aries - A fierce, fiery blend with a smoky birch, tonka bean, and high-end cologne with a touch of leather.
🌙Aquarius - A fresh clean water fragrance with highlights of water and ozone
🌙Pisces - An oceanic aroma with lilies and a bright musk in the undertones - the perfect water fragrance
🌙Gemini - A warm blend of Egyptian amber, sandalwood, and cocoa bean
🌙Scorpio - A deep and mysterious blend, of musk, incense, and leather
🌙Libra - A calming, balanced fragrance of amber, vanilla, and soft musk
🌙Taurus - Very earthy blend of mosses and bergamot, incense, and woods
🌙Leo - A bold blend of sandalwood, amber, warm vanilla, tonka bean, and smoke
🌙Sagittarius - A complex and firey scent contains saffron, clove, smoked tonka bean, smoky vanilla.
🌙Capricorn - A very smoky earth blend of sweet tobacco, smoky vanilla, and a hint of cherry wood.
🌙Cancer - A calming blend of pipe tobacco, smoke, smoked tonka bean, and vanilla undertones.
🌙Virgo - A woodsy and earth scent of oakwood, cedar, green mosses, fern, earthiness

CLASSIC FRAGRANCES

We also carry "classic" fragrances, such as:
Amber & Oud
China Rain
Dragon's Blood
Frankincense & Myrrh
Lavender Amber
Leather
Mahogany Teakwood
Nag Champa
Oakmoss
Oakmoss & Amber
Patchouli
Patchouli Amber
Petrichor & Rain
Pipe Tobacco
Sandalwood
Sandalwood & Suede
Seaside Breeze
Witches Brew
Smoked Oud

How do you source the materials and ingredients used in your products?

We take great care in sourcing the materials and ingredients used in our products, prioritizing sustainability, eco-friendliness, and responsible practices whenever possible. From the herbs and botanicals used in our candles, many of which we grow ourselves, to the charcoal used in our hand-dipped incense, we strive to ensure that every component is of the highest quality and aligns with our values of environmental stewardship and social responsibility. We often purchase our supplies from individual entities, such as Etsy sellers, rather than large businesses or corporations. These values are at the core of everything we do, and we hope they resonate with you as well.

Are the products on your Etsy shop and website the same?

Yes, we offer many of the same products on both our Etsy shop and website. However, we may occasionally offer exclusive products or promotions on one platform or the other.

What Is The Full List of Deities and Fragrances That Ozark Moons Has?

Fragrances Inspired by Deities and Mythological Figures

Anubis: Papyrus, Linen
Aphrodite: Apples, Incense, Lily
Apollo: Amber, Sunlight, Citrus
Artemis: Sandalwood, Suede, Musk
Athena: Incense, Vanilla, Wisdom
Azrael: Lavender, Black Amber
Baron Samedi: Smoke, Tobacco, Vanilla
Bast: Bergamot, Amber Incense, Musk
Belial: Smoke, Cologne, Musk
Brigid: Oakmoss, Amber
Dagda: Patchouli, Dark Amber Musk, Spices
Danu (Anu): Rain, Petrichor, Ozone
Demeter: Harvest, Autumn, Fall Leaves
Eros: Black Musk, Pepper, Midnight Air, Gunpowder
Freyja: Musk, Amber, Chocolate
Freyr: Oakwood, Moss, Fern
Gitche Manitou: Peace Pipe Tobacco, Warm Vanilla, Tonka Bean
Hades: Firewood, Smoke, Gunpowder, Cologne
Hecate: Dark Amber, Frankincense & Myrrh, Vetiver, Musk
Hel: Frankincense & Myrrh, Sandalwood, Cinnamon, Spices
Inanna (Ishtar): Amber, Patchouli, Musk
Inari Okami: Caramel, Tobacco Leaf, Black Tea
Isis: Soft Egyptian Musk, Smoked Vanilla
Kali: Black Amber, Sea Mist, Lavender, China Rain
Lakshmi: Sea Salt, Hibiscus, Happiness
Lilith: Frankencense & Myrrh, Cinnamon, Spices, Black Amber
Loki: High-end Men's Cologne, Sea Salt, Tricks
Lucifer: Smoke, Amber Incense, Cologne
Luna: Incense, Silver Pine, Clove
Mama Oya: Petrichor, Rain, Damp Earth, Thunderstorms
Maman Brigitte: Oakmoss, Voodoo, Petitgrain
Morrigan: Patchouli, Spices, Nutmeg
Njord: Ocean Waves, Lavender, Black Amber, Sea Breeze
Nyx: Frankincense, Amyris, Amber Musk, Myrrh, Sandalwood
Odin: Agarwood, Tobacco, Oak Tree
Osiris: Warmth, Autumn, Amber, Smoky Woods
Papa Legba: Cigar Tobacco, Warm Amber, Oakmoss
Persephone: Aquatic Florals, Rosemary, Smoked Vanilla
Plutus: Bergamot, Money, Musk
Poseidon: Lily, Black Amber, Tobacco
Proteus: Sea Breeze, Cologne, Ocean
Ra: Amber, Egyptian Musk, Sandalwood
Sekhmet: Egyptian Amber, Oud
Shiva: Sandalwood Incense, Altars, Vanilla
Silvanus: Woods, Oud, Smoke
Tammuz: Hay, Autumn Air, Crisp Leaves
Thor: Sandalwood, White Birch, Mahogany Teakwood
Thoth: Patchouli, Amber, Musk
Tiamat: Cashmere, Incense, Musk
Tu'er Shen (Ta Yeh): Smoke, Vanilla, Love
Vulcan: Smoked Vanilla, Charcoal, Tonka Bean
Zeus: Earth, Woods, Lightning

House Blends and Seasonal Fragrances

Ozark Moons House Blend: Dragon's Blood, Nag Champa, Patchouli, Palo Santo, Sandalwood
Log Cabin in the Ozarks: Teakwood, Mahogany, Cedar Wood, Amber, Oak
Moonlight Musk: Soft Musk, Amber Musk, Nag Champa, Sandalwood
Autumn Harvest: Falling Leaves, Hayrides, Cinnamon, Spices, Molasses, Caramel Apples
Winter Solstice: Pine Woods, Bayberry, Crisp Eucalyptus

Wiccan and Pagan Sabbats Fragrances

Yule: Vanilla Bean, Evergreen, Candy Canes, Yuletide Cheer
Imbolc: Red Oak Wood, Cedarwood, Sweet Tobacco
Ostara: China Rain, Sea Salt, Spring Blossoms
Beltane: Clean Flannel, Bergamot, Musk
Litha (Midsummers): Egyptian Amber, Incense, Musk
Lammas (Lughnasadh): Hayrides, Fall Air, Crisp Leaves
Mabon: Harvest Fragrances, Warm Flannels, Fall Leaves
Samhain: Smoky Woods, Dark Incense, Autumn Nights

OTHER FRAGRANCES
Elementals: Earth: Oakmoss & Amber, Air: Sandalwood, Fire: Dragon's Blood, Water: Rain water and petrichor, Spirit: Nag Champa.

ZODIAC FRAGRANCES:

🌙Aries - A fierce, fiery blend with a smoky birch, tonka bean, and high-end cologne with a touch of leather.
🌙Aquarius - A fresh clean water fragrance with highlights of water and ozone
🌙Pisces - An oceanic aroma with lilies and a bright musk in the undertones - the perfect water fragrance
🌙Gemini - A warm blend of Egyptian amber, sandalwood, and cocoa bean
🌙Scorpio - A deep and mysterious blend, of musk, incense, and leather
🌙Libra - A calming, balanced fragrance of amber, vanilla, and soft musk
🌙Taurus - Very earthy blend of mosses and bergamot, incense, and woods
🌙Leo - A bold blend of sandalwood, amber, warm vanilla, tonka bean, and smoke
🌙Sagittarius - A complex and firey scent contains saffron, clove, smoked tonka bean, smoky vanilla.
🌙Capricorn - A very smoky earth blend of sweet tobacco, smoky vanilla, and a hint of cherry wood.
🌙Cancer - A calming blend of pipe tobacco, smoke, smoked tonka bean, and vanilla undertones.
🌙Virgo - A woodsy and earth scent of oakwood, cedar, green mosses, fern, earthiness

CLASSIC FRAGRANCES

We also carry "classic" fragrances, such as:
Amber & Oud
China Rain
Dragon's Blood
Frankincense & Myrrh
Lavender Amber
Leather
Mahogany Teakwood
Nag Champa
Oakmoss
Oakmoss & Amber
Patchouli
Patchouli Amber
Petrichor & Rain
Pipe Tobacco
Sandalwood
Sandalwood & Suede
Seaside Breeze
Witches Brew
Smoked Oud

Shipping and Delivery

Are your shipping cost per item, or does it combine at checkout if I buy multiple things?

At checkout, the shipping costs will adjust automatically to combine the weights of the items you purchased. This means that the shipping cost will be the exact amount it would cost us to ship your items. Plus, if you buy more than one item, it will automatically adjust the shipping cost to be lower.

Let's say you purchase two items with shipping costs of $5.50 each. At checkout, the shipping cost will be reduced to approximately $6.15.

How Long Will It Take To Create and Ship My Order?

Please allow a period of two to four weeks for the creation and shipment of your order, with minor exceptions such as pre-made resin items or gift cards. Because there are likely orders ahead of yours, the time to create them is only after we have finished creating and packaging the orders before yours, resulting in an overall processing time of two-four weeks. We take great pride in our handmade products, and each item is created specifically for you at the time of your order. This process requires time and attention to detail, so we appreciate your patience as we work to perfect your order. As a small business operated by two individuals, we receive a high volume of orders daily from both our website and our Etsy shop, and strive to complete them as promptly as possible. Estimated creation and shipment times are available in a table located a few paragraphs below.

We also have many customers, and we treat each other with the same care and energy as you would like your order to be created with, so please allow us time to process customer orders in the order they were received. Because there may be many other orders ahead of yours, if you need your order sooner for special reasons, please contact us to see if we can accomodate your shipping date needs.

Creation and preparation times vary depending on the product you selected. For instance, our hand-dipped incense requires a drying period of 2-3 days after being soaked for 24 hours, resulting in a total creation time of approximately 4-5 days for our hand-dipped charcoal incense sticks and cones, including the labeling and packaging process. Candles require 1-3 days for creation, labeling, and packaging based on size, type (spell candles), and quantity. Our tarot card readings, oracle readings, rune readings, and Reiki services receive a response within 24-48 hours, while our PDF files are instantly available upon purchase.

Upon the completion of your order in our small cabin creation studio in the Ozark Mountains, we proceed to the labeling and packing stage (pre-transit), where we meticulously create, print, and attach appropriate labels to your item(s) before carefully packaging them for shipment.

During peak periods, including winter holidays, Labor Day, Black Friday/Cyber Monday, Samhain/Halloween, and other Sabbats, please allow us extra time to create and ship your order, as we are a small business operated by only two individuals.

After completing the creation and preparation of your order, we ship it via USPS. Depending on the delivery option you selected during checkout, domestic delivery times after shipment range from 2-10 business days. Once your package transfers to USPS, we are not accountable for any delays during transit, lost packages, mis-delivered packages, delays due to inclement weather or acts of god(s), or any other carrier-related issues.

For questions regarding your shipment once we have shipped it out, please contact USPS at (800) 275-8777.

Once we have shipped your package, you will be provided with a tracking number which you can use to track your package, which you can find in the Your Account section of our website.

General Creation and Packaging Times Prior To Shipping ONCE We Have Reached Your Order in Our Order Queue (If Your Order Includes...)
Incense	Candles or Wax Melts	Tarot Reading	Mystery Boxes	Bath & Body
7-10 business days	3-7 business days	24-48 hrs	3-10 business days ^{(depending on size of box)}	2-5 business days

Kindly note that the creation and packaging times provided are estimations and subject to possible extensions due to unforeseen circumstances, holidays, sales, and other external factors. It is our assurance that we value every single one of our esteemed clients, and we shall diligently work to ensure the timely creation and shipping of your order. Because there are likely orders ahead of yours, the time to create them is only after we have finished creating and packaging the orders before yours, resulting in an overall processing time of two-four weeks.

How long will it take to receive my order?

Orders are typically processed within 1-3 weeks, as we handle them in the order they were received. Some orders may be larger, while others are smaller, which can affect our processing times as well as how long it will take us to begin making your order in the queue we currently have. Shipping times are based on your location and the method you choose at checkout. We understand the importance of knowing where your order is, so we provide a tracking number once your order has shipped, giving you peace of mind.

We take great pride in our handmade products, and each item is created specifically for you at the time of your order. This process requires time and attention to detail, so we appreciate your patience as we work to perfect your order. As a small business operated by two individuals, we receive a high volume of orders daily from both our website and our Etsy shop, and strive to complete them as promptly as possible. Estimated creation and shipment times are available in a table located a few paragraphs below.

We also have many customers, and we treat each other with the same care and energy as you would like your order to be created with, so please allow us time to process customer orders in the order they were received. Because there may be many other orders ahead of yours, if you need your order sooner for special reasons, please contact us to see if we can accomodate your shipping date needs.

For questions regarding your shipment once we have shipped it out, please contact USPS at (800) 275-8777.

Once we have shipped your package, you will be provided with a tracking number which you can use to track your package, which you can find in the Your Account section of our website.

General Creation and Packaging Times Prior To Shipping ONCE We Have Reached Your Order in Our Order Queue (If Your Order Includes...)
Incense	Candles or Wax Melts	Tarot Reading	Mystery Boxes	Bath & Body
7-10 business days	3-7 business days	24-48 hrs	3-10 business days ^{(depending on size of box)}	2-5 business days

Who is responsible for my package once it has been shipped?

Once we hand over your package to USPS, their handling and the conditions during transport are beyond our control. However, we want to reassure you that we take every precaution to ensure your package's safe delivery. USPS is responsible for the package during transit. We provide tracking information so you can monitor your package's progress. We recommend checking the tracking progress of your shipment once you have received notification that your order has been shipped. If there are issues with your shipping or the delivery of your package, we recommend getting in touch with your local post office by Googling the post office nearest to you and acquiring their local phone number or address.

If you have any questions or issues regarding the shipment or delivery of your package, here are the steps you can take to get in touch with USPS and resolve any problems:

- General Inquiries: Call USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777). This number can be used for general inquiries, tracking information, and to report delivery issues.
- TTY for Deaf & Hard of Hearing: Dial 711 to access Telecommunications Relay Services (TRS).
- Track Your Package: Visit the USPS website and enter your tracking number in the search box to see the most recent status of your package. This is the same information available to customer service representatives.
- File a Service Request:Online: Go to the USPS website and use the "Email Us" form to file a complaint or service request. Select the reason for your complaint, such as delivery issues.
- In Person: Visit your local post office and speak with the station manager about your issue.
  - Report Problems: If your issue is not resolved through the initial contact, you can escalate it by contacting the USPS Consumer Advocate office:
  - Mail: Write to the United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, D.C. 20260.
  - Phone: Call 1-800-ASK-USPS (1-800-275-8777) to speak with a representative.
- Specific Issues: Lost or Delayed Shipments: If your package is significantly delayed or lost, you can file an "Item Not Received" claim with Etsy. This may result in a refund without penalizing your shop.
- Mail Fraud or Theft: For issues related to mail fraud or theft by a person or company outside USPS, contact the U.S. Postal Inspection Service (USPIS) at 1-888-USPS-OIG (1-888-877-7644) or file a complaint online.

Disclaimer:

Please note that once we hand over packages to USPS, their handling and the conditions during transport are beyond our control. We cannot be held responsible for any melting due to extreme temperatures, delays, or lost shipments. For the most accurate and up-to-date information, please contact USPS directly. We appreciate your understanding and continued support. Thank you for choosing Ozark Moons Metaphysical Store for your spiritual and metaphysical needs.

What should I do if my candle arrives melted?

Once we hand over your package to USPS, their handling and the conditions during transport are beyond our control. USPS is responsible for the package during transit. We provide tracking information so you can monitor your package's progress. If it is summer, and you live in a warm area, consider purchasing your candles at a different time of year.

Here are some steps you can take if your candle does arrive melted due to heat during transport or if you live in a hot area:

Assess the Condition: If your candle has arrived melted, first check its overall condition. If it is still usable (i.e., not broken or damaged), you can often restore it by letting it cool and solidify.
- Reform the Candle: Place the candle in a cool area to allow it to solidify. If it has melted significantly, you can place it in the refrigerator for a short period (about 30 minutes) to help it regain its shape.
- Reheat and Reshape: If the candle is too soft, you can gently reheat the wax using a hairdryer on a low setting or a heat gun, allowing you to reshape it as needed.
- Burning Tips: Once the candle has solidified, ensure you follow proper burning practices: Allow the candle to burn for at least 3-4 hours during its first use to create a complete melt pool, which helps prevent tunneling.
- Trim the wick to about 1/4 inch before each burn to ensure a clean and even burn.
- Storage Recommendations: Store candles in a cool, dry place away from direct sunlight and heat sources to prevent future melting or warping.
- Avoid placing candles in areas where they may be exposed to high temperatures, such as near windows or in hot vehicles.
Contact Us: If you have any concerns or if the candle is damaged beyond use, please reach out to us directly. We are here to help and can discuss replacement options or other solutions.
Feedback and Support: Your feedback is valuable to us. If you experience any issues, please let us know before leaving a review. We strive to provide the best customer service and want to ensure your satisfaction.

What Do I Do If I Have A Shipping or Delivery Question or Problem?

If you have any questions or issues regarding the shipment or delivery of your package, here are the steps you can take to get in touch with USPS and resolve any problems:

- General Inquiries: Call USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777). This number can be used for general inquiries, tracking information, and to report delivery issues.
- TTY for Deaf & Hard of Hearing: Dial 711 to access Telecommunications Relay Services (TRS).
- Track Your Package: Visit the USPS website and enter your tracking number in the search box to see the most recent status of your package. This is the same information available to customer service representatives.
- File a Service Request:Online: Go to the USPS website and use the "Email Us" form to file a complaint or service request. Select the reason for your complaint, such as delivery issues.
- In Person: Visit your local post office and speak with the station manager about your issue.
  - Report Problems: If your issue is not resolved through the initial contact, you can escalate it by contacting the USPS Consumer Advocate office:
  - Mail: Write to the United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, D.C. 20260.
  - Phone: Call 1-800-ASK-USPS (1-800-275-8777) to speak with a representative.
- Specific Issues: Lost or Delayed Shipments: If your package is significantly delayed or lost, you can file an "Item Not Received" claim with Etsy. This may result in a refund without penalizing your shop.
- Mail Fraud or Theft: For issues related to mail fraud or theft by a person or company outside USPS, contact the U.S. Postal Inspection Service (USPIS) at 1-888-USPS-OIG (1-888-877-7644) or file a complaint online.

Disclaimer:

How can I prevent my candles from melting during shipping?

To minimize the risk of melting, consider ordering during cooler months or choosing expedited shipping options. We also recommend being available to receive your package promptly upon delivery to avoid it sitting in a hot environment.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the USPS website or through the tracking link provided in the email.

How to Track Your Order

Locate Your Tracking Number:
- Find the email you received from us confirming your order. The tracking number will be included in this email.
Visit the USPS Tracking Page:
- Go to the USPS tracking website by clicking this link: USPS Tracking.
Enter Your Tracking Number:
- In the tracking field, enter your tracking number (make sure to enter it exactly as it appears in the email).
Click "Track":
- Click the "Track" button to view the status of your shipment.
Review Your Shipment Status:
- Check the tracking information provided to see the current status of your package, including its location and estimated delivery date.
Contact USPS for Further Questions:
- If you have any questions or concerns about your shipment, you can contact USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777) for assistance.

Additional Information

If your package is marked as delivered but you haven't received it, please check with neighbors and your local USPS office for further assistance.

What should I do if my package is marked as delivered but I haven't received it?

Steps to Contact USPS for Delivery Issues

Check Your Surroundings:
- Before contacting USPS, check around your property and with neighbors to see if the package was delivered to a nearby location.
Verify Delivery Status:
- Use the tracking number provided in your order confirmation email to verify the delivery status on the USPS website: USPS Tracking.
Wait a Short Period:
- Sometimes packages may be marked as delivered a few hours before they actually arrive. If it's only been a short time since the package was marked delivered, wait a few hours before taking further action.
Contact USPS Customer Service and ask to open a service request:
- If the package is still missing after checking, call USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777). Be prepared to provide your tracking number and details about your shipment.
File a Missing Mail Search:
- If your package does not arrive within a few days, you can initiate a missing mail search on the USPS website:
  - Visit the USPS Missing Mail Search page: USPS Missing Mail.
  - Fill out the required information, including your tracking number and details about the package.
Visit Your Local Post Office:
- If you prefer to speak to someone in person, visit your local post office and ask to speak with the postmaster or a representative. Bring your tracking number and any relevant information about your shipment.
Keep Records:
- Document any communication you have with USPS, including dates, times, and names of representatives you speak with. This information may be useful if you need to escalate the issue.
Contact Your Seller:
- If the issue remains unresolved, contact us at Ozark Moons via email at admin@ozarkmoons.com. We can assist you and may help facilitate communication with USPS if necessary.

Additional Tips

Check for Delivery Notices: Sometimes, USPS leaves a notice if they attempted delivery but were unable to do so. Check your mailbox or door for any notices.
Review Your Delivery Preferences: If you frequently have issues with deliveries, consider using USPS's delivery instructions feature to specify where packages should be left.

How long does shipping take?

Orders are typically processed within 1-3 weeks. Shipping times vary based on location and method chosen at checkout. You will receive a tracking number once your order has shipped.

Can I track my order?

Yes, you will receive an email with a tracking number once your order has shipped. You can use this number to track your package on the USPS website at https://tools.usps.com/go/TrackConfirmAction_input

Do you offer international shipping?

We currently offer international shipping only through our Etsy shop at www.OzarkMoons.com or OzarkMoons.Etsy.com. For international customers, we request that you make your purchases through our Etsy shop rather than our website. Etsy's automated system calculates international shipping costs accurately and provides comprehensive shipping services, including the preparation of customs forms and handling of all necessary paperwork for international shipments. When you purchase through our Etsy shop, we dispatch the package to an Etsy international processing center in Elk Grove, IL. This center manages the creation and inclusion of customs forms, provides package tracking, and ensures efficient delivery to overseas destinations, giving you confidence in your purchase. As we are not presently equipped to offer these services through our website, we kindly ask our valued international customers to complete their transactions through our Etsy shop. We appreciate your understanding and continued support.

When Will My Order Ship? I placed my order between a few days to a week ago.

We appreciate your enthusiasm and excitement to receive your custom-made items and assure you that you will definitely receive your order within the amount of time we specified before your purchase which is shown on Etsy in your purchases section, or on our website in your account section.

However, we do want to kindly remind you that our processing time is typically 2-3 weeks, as we state clearly on our Etsy shop, website, and intial messages to customers. This allows us to carefully handcraft each item, label, package, and include a handmade note with your order.

We also process customer orders in the order they were received, so if there is a large queue before you, it may take a while for us to reach your order in our processing queue. We treat each customer's order with all the love and devotion you would expect in your own package, and we ask that you allow us to do that for all of our patrons.🤗💓

As a small business, we take pride in creating unique and personalized products for each of our customers. We understand that this may take a bit longer than what you might be used to with larger retail outlets. We're not a mass-production company, and every item is made with love and care, specifically for you.

We appreciate your patience and understanding in this matter. We're working diligently to complete your order as soon as possible, and you will receive a tracking number as soon as it ships. If you have any further questions or concerns, please don't hesitate to reach out to us.

In the meantime, we invite you to explore our FAQs for more information on our shipping and processing times. We're grateful for your business and look forward to getting your custom-made order to you soon.

How do you ship orders from your Etsy shop and website?

How We Ship Our Items
We use the United States Postal Service (USPS) to ship all of our packages. We offer two shipping options:

Economy (Ground Advantage): A cost-effective option that delivers your package in a timely manner.
Priority Mail: A faster option that gets your package to you quickly.

Tracking Your Package
Once we ship your order, you'll receive an email with a USPS tracking number and a link to track your package on the USPS website. We closely monitor the tracking of all our shipments, and we may contact you if there are any issues with delivery or if your package is delayed due to circumstances beyond our control.

Delivery in Metropolitan Areas
Please note that in larger metropolitan areas, USPS may hold your package at your local post office for pickup if they deem it unsafe to leave the package at your residence. We want to ensure that your package arrives safely, and we appreciate your understanding in this matter.

By choosing USPS as our shipping partner, we can provide you with reliable and efficient delivery of your packages. If you have any questions or concerns about your shipment, please don't hesitate to contact us.

Customer Support

I Have A Question That Isn't Answered Here

If you have any questions, concerns, or need assistance with your order, there are several ways to contact us:

Email: You can reach us via email at admin@ozarkmoons.com. We will respond to your email as soon as possible.
Contact Form: Visit the contact form on our website at https://ozarkmoonswitch.com/pages/contact and fill out the required information. We will get back to you as soon as we can.
Special Request Notes: If you have a specific request or question related to your order, you can also leave a note in the special request notes section during checkout.

We are committed to providing you with the best possible service and support. If you have any questions or concerns, please don't hesitate to reach out to us. We look forward to hearing from you!

How Can I Contact Ozark Moons?

If you have any questions, concerns, or need assistance with your order, there are several ways to contact us:

Email: You can reach us via email at admin@ozarkmoons.com. We will respond to your email as soon as possible.
Contact Form: Visit the contact form on our website at https://ozarkmoonswitch.com/pages/contact and fill out the required information. We will get back to you as soon as we can.
Etsy Messages: If you have an Etsy account, or if you have purchased from Ozark Moons on Etsy before, you can also contact us through our Etsy shop by using the contact seller links in our shop pages.
Special Request Notes: If you have a specific request or question related to your order, you can also leave a note in the special request notes section during checkout.

We are committed to providing you with the best possible service and support. If you have any questions or concerns, please don't hesitate to reach out to us. We look forward to hearing from you!

Can I use the same login credentials on both your Etsy shop and website?

No, our Etsy shop and website have separate login systems. If you have an account on our Etsy shop, you will need to create a separate account on our website to access your order history and other account features.

Samples and Free Gifts

Do I really get a free gift?

If you have purchased a shipped item (not digital, or a tarot or oracle reading), then we will include a small free gift/gifts with your shipped order. Free gifts may include but are not limited to, incense, wax melts, teas, seeds, herbs, stickers, crystals, jewelry charms, and more.

Can I Get A Sample of A Fragrance Before Purchasing It?

We completely understand that evaluating a fragrance online can be challenging. Therefore, we would like to offer you a sample of the fragrance with your order. The next time you place an order, request a tealight or incense cone sample of the fragrance your would like to try in the special request notes (or alternatively email us at admin@ozarkmoons.com, and we will be delighted to send it to you. This way, you can try it out and see if you like it before making a purchase. We're always happy to take requests for samples with an order.

Note we do not send samples individually without placing an order. Samples will only be sent along with an order you have already placed that has not shipped.

Here’s how you can request a sample and what to expect:

With Your Order: When placing an order, you can request a tealight or incense cone sample of the fragrance you would like to try. Simply add a note in the special request section during checkout or email us at admin@ozarkmoons.com with your sample request.
Limitations: We do not send samples individually without an order. Samples will only be sent along with an order you have already placed that has not yet shipped.

How to Request a Sample:

Place Your Order: Add the items you wish to purchase to your cart.
Special Request Notes: During checkout, in the special request notes section, specify the fragrance sample(s) you would like to receive. You can request up to two different scents per order.
Email Option: Alternatively, you can email us at admin@ozarkmoons.com with your order number and sample request.

Sample Availability:

Tealight and Incense Cone Samples: We offer tealight and incense cone samples of our fragrances. These samples are designed to give you a sense of the scent before committing to a larger purchase.
Stock Limitations: Samples are subject to availability. If a requested sample is not available, we will do our best to provide a similar alternative.

Why We Limit Sample Requests:

Resource Management: As a small business, we need to manage our resources carefully to ensure we can fulfill all orders promptly.
Cost Efficiency: Including samples with orders helps us keep costs down and maintain reasonable prices for all our products.

Additional Information:

Fragrance Descriptions: We provide detailed descriptions of each fragrance, including its scent profile and notes, on the product page. This can help you make an informed choice.
Unique Fragrances: Our shop specializes in crafting scents designed for spiritual and ritual purposes, each named after a god, goddess, or deity. These unique fragrances are intended to foster spiritual connections.

We appreciate your understanding and look forward to providing you with a delightful fragrance experience. If you have any further questions, please do not hesitate to contact us.

I Received a Tealight Sample of a Deity I Don't Work With and I'm Not Sure What To Do With It. Would it be Improper to Burn It?

Our tealight samples are created as fragrance samplers. While our deity candles are imbued with positive energy and blessings, we do not consecrate the tealight candle samples in the name of the deity. This is because some individuals purchase our candles simply based on their fragrance and not for spiritual or religious purposes. There is no need to worry, as our tealight samples are created for "general reception." This means they can be used by anyone, regardless of their spiritual path or experience level. You are free to use the tealight sample for its intended purpose - to enjoy its fragrance - or for any other use you see fit without fear of any unwanted or adverse effects.

Tarot Readings

How will my tarot or oracle card reading be sent to me?

Your reading will be sent to you via email with photographs of your reading as well.

Do You Sell Tarot Decks?

We regret to inform you that we do not offer tarot decks for sale on our platform. Our shop only provides tarot card readings. It is important to note that every tarot card listing on our platform refers to a tarot card reading. While we may occasionally include tarot card decks in our mystery box, this does not imply that we sell tarot or oracle card decks in our shop. We strongly advise our customers to carefully read all product descriptions before making a purchase. Our mystery boxes are designed to offer an element of surprise, and as such, we cannot accommodate specific requests. We appreciate your understanding and assure you of our commitment to providing quality services.

No, we do not sell tarot decks. Our shop specializes in providing tarot card readings, not the physical tarot decks themselves. Here’s a detailed explanation of the distinction and where you can purchase tarot decks if you are interested:

Understanding the Difference:

Tarot Readings:

Service Provided: When you purchase a tarot reading from us, you are paying for a personalized service where we use our tarot decks to provide insights and guidance based on your questions or concerns.
Process: We draw cards from our tarot decks, interpret their meanings, and provide you with a detailed reading. This reading is often sent via email with photographs of the cards drawn.
Customization: Each reading is unique and tailored to your specific needs and questions.

Tarot Decks:

Physical Product: A tarot deck is a set of 78 cards used for divination, meditation, or personal insight. It includes 22 Major Arcana cards and 56 Minor Arcana cards divided into four suits: Wands, Cups, Swords, and Pentacles.
Purchase Locations: While we do not sell tarot decks, you can purchase them from various online retailers, bookstores, or specialty metaphysical shops.

Where to Purchase Tarot Decks:

Online Retailers:
- Amazon: Offers a wide variety of tarot decks, including popular ones like the Rider-Waite-Smith Tarot, Thoth Tarot, and many modern decks.
- Etsy: A great platform for unique and artist-made tarot decks.
- Barnes & Noble: Provides both classic and contemporary tarot decks.
Specialty Metaphysical Shops:
- Local Metaphysical Stores: Many local shops carry a selection of tarot decks and can provide personalized recommendations.
- Online Metaphysical Shops: Websites like The Tarot Garden or The Hermit's Lamp offer curated selections of tarot decks.
Bookstores:
- Major Bookstores: Chains like Barnes & Noble often have a section dedicated to tarot and oracle decks.
- Independent Bookstores: Many independent bookstores also carry tarot decks, especially those with a focus on spirituality or metaphysics.

Additional Information:

Tarot vs. Oracle Decks: Tarot decks have a specific structure and set number of cards (78), while oracle decks are more free-form and can vary in the number of cards and themes. Both can be used for divination, but tarot decks require more study and practice to master.
Learning Resources: If you are new to tarot, consider starting with a beginner-friendly deck like the Rider-Waite-Smith Tarot and exploring resources like guidebooks, online courses, and tarot communities.

We hope this clarifies the distinction between our tarot reading services and tarot decks, and helps guide you to where you can purchase your own deck if you are interested in exploring tarot further. Thank you for your understanding and for choosing Ozark Moons Metaphysical Store for your spiritual needs.

What Else Should I Know About My Tarot Card or Oracle Reading?

Here are some FAQs regarding our Tarot Card Readings. Please note this is a work in progress, so if there are any questions not addressed here, please contact us with your questions at admin@ozarkmoons.com, or if you are one of our Etsy patrons you can reach us through Etsy messages.

Q: What is a tarot card reading, and how does it work?
A: A tarot card reading is a powerful tool for gaining insight and guidance into your life. Our experienced tarot reader will draw cards from a deck of symbolic images, each with its own unique energy and meaning. By interpreting these cards, we can tap into the subconscious mind and reveal hidden patterns, desires, and fears that may be influencing your life. Our tarot card readings are designed to provide you with a deeper understanding of yourself and the world around you, helping you to make informed decisions and navigate life's challenges with confidence.

Q: What kind of questions can I ask during a tarot card reading?

A: You can ask any question you like, but it's best to keep it specific and focused on one area of your life. Examples of questions might include "What can I expect from my current relationship?" or "What steps can I take to achieve my career goals?" You can also request a "general reading" which will allow the energy of the universe give an overview of you life and the messages you need to hear the most. Our tarot reader, Micah, is here to help you explore your deepest desires and concerns, and provide guidance on how to manifest your dreams into reality. Whether you're seeking clarity on a specific issue or simply looking for a deeper understanding of yourself, our tarot card readings are here to help.

Q: How long does it take to receive my tarot card reading?

A: We understand that you're eager to receive your tarot card reading, and we're committed to providing you with a prompt and timely response. Our tarot reader will conduct your reading within 24 hours of receiving your order, and you'll receive your reading usually with 1-2 days of placing your order due to the time needed to type up the notes of the reading into a clear explanation of each card. We're dedicated to providing you with the highest level of service, and we're confident that you'll find our tarot card readings to be informative, insightful, and empowering.

If you haven't received your tarot card reading and it has been over 48 hours, check your spam or promotional folders in your email just to make sure it didn't get sent to the wrong folder. If you are certain it hasn't been sent to your spam folder, please contact us and we will re-send your readings.

Please note that if you purchase a reading through our Etsy shop, you will receive your reading via Etsy messages, whereas if you purchased your reading through our website here you will receive your reading via email to the email address associated with your account.

Q: How Do I Receive My Reading? What format will my tarot card reading take?

A: If you purchased your reading through our Etsy shop, you will receive your reading and photos of your reading through Etsy messages.

If you purchased your reading through our website here, your tarot card reading and reading photos will be provided in an email to the email address associated with your account. Our readings are designed to be comprehensive and easy to understand, with a clear and concise interpretation of the cards, and can be quite long (between 3-7 pages in length, on average). We'll also include a photograph of the cards drawn for you, so you can see the cards for yourself and connect with their energy.

If you would like us to provide you with a Word Document or PDF of your reading, please request it and we will be happy to provide you with one.

Q: Can I choose the type of tarot card spread used for my reading?

A: Yes, we offer a variety of tarot card spreads to choose from, each with its own unique energy and focus. Our spreads include a one-card draw, past-present-future spread, pentacle spread, Celtic cross spread, and year-ahead spread. Whether you're seeking a general overview of your life or a deeper understanding of a specific issue, we have a spread that's right for you. Please select the spread that resonates with you the most, and our tarot reader will use it to provide you with a personalized and insightful reading.

Q: Who conducts the tarot card readings?

A: Our tarot card readings are conducted by Micah, an experienced tarot reader with 30 years of experience. Micah is dedicated to providing you with a compassionate and non-judgmental space, where you can feel safe and supported. With a deep understanding of the tarot and its symbolism, he is here to help you navigate life's challenges and provide you with the guidance and insight you need to achieve your goals.

Q: Is my tarot card reading confidential?

A: Absolutely We respect your privacy and confidentiality at all times. Your reading will be conducted in a safe and non-judgmental space, and we will never share your personal information or reading details with anyone. We understand that your trust is essential, and we're committed to providing you with a confidential and secure experience.

Q: What if I'm not satisfied with my tarot card reading?

A: We strive to provide the highest quality readings, but if you're not satisfied, please let us know. We're committed to providing you with a positive and empowering experience, and we'll work with you to resolve any issues and provide a re-reading if necessary. Your satisfaction is our top priority, and we're dedicated to providing you with the best possible service. Due to the nature of the service, tarot card readings are non-refundable.

Q: What decks are available for my tarot card reading?

A: We offer a variety of tarot card decks to choose from, each with its own unique energy and symbolism, including:

Thoth Tarot Deck (Aleister Crowley/Lady Frieda Harris)
Tarot of Curiosities
The Naked Heart Tarot
The Mortem Oraculum
The Dark Mirror Oracle Deck
The Wild Unknown Tarot Deck
Native Spirit Oracle Deck
Occult Tarot (Travis McHenry)
The Hoodoo Tarot
Witches World Oracle Deck
Ghosts and Spirits Tarot Deck (Lisa Hunt)
The Edgar Allen Poe Tarot Deck

Please select the deck that resonates with you the most, and our tarot reader will use it to provide you with a personalized and insightful reading. If you are unsure of which deck to select, Micah recommends the Thoth tarot deck as he has a strong connection with that particular deck.

Q: How long will my reading be?

A: We're committed to providing you with a thorough and in-depth tarot card reading that offers a wealth of information and insight. Our readings are carefully crafted to ensure that you receive a comprehensive understanding of the cards drawn, their relationship to you and your query, and their connection to each other.

The length of your reading will depend on the type of spread you choose. For example, our one-card tarot or oracle readings are designed to provide a concise and focused answer to your question, and are typically 2-5 pages in length. These readings are perfect for gaining a quick insight or guidance on a specific issue.

On the other hand, our more in-depth spreads, such as the pentacle or Celtic Cross spread, can be quite extensive and may be up to 10 pages (6,000 words) long. These readings offer a detailed analysis of the cards and their relationships, providing you with a rich and nuanced understanding of the situation.

Regardless of the length, our readings are always written in a clear and easy-to-understand format, making it simple for you to absorb and integrate the information. We're dedicated to providing you with a high-quality reading that meets your needs and exceeds your expectations.Here's a rough estimate of what you can expect in terms of reading length:

One-card tarot or oracle readings: 2-5 pages
Three-card spreads: 4-7 pages
Pentacle or Celtic Cross spreads: 7-10 pages (up to 6,000 words)
Year-ahead spreads: 10-15 pages (up to 9,000 words)

Please keep in mind that these are rough estimates, and the actual length of your reading may vary depending on the complexity of the question and the depth of the reading. Rest assured that we'll always provide you with a comprehensive and insightful reading that meets your needs.

What is the Difference Between Tarot Decks or Tarot Cards and Oracle Decks or Oracle Cards?

At Ozark Moons, we're often asked about the difference between tarot decks and oracle decks. While both types of decks are used for divination and self-reflection, there are some key differences between them.

Tarot decks, also known as tarot cards, have a rich history dating back to the 15th century in Italy. A traditional tarot deck consists of 78 cards, divided into two main categories: the Major Arcana and the Minor Arcana. The Major Arcana cards depict symbolic archetypes and themes, while the Minor Arcana cards are divided into four suits, similar to a regular playing card deck. Tarot decks are often used for in-depth readings, exploring complex themes and questions, and offering guidance on spiritual growth and self-awareness.

Oracle decks, on the other hand, are a more modern creation, designed specifically for divination and fortune-telling. Oracle decks can have any number of cards, and their structure and imagery can vary greatly. Oracle decks often have a specific theme, such as angels, faeries, or animals, and are used for guidance, inspiration, and affirmation. Oracle decks are often used for shorter, more concise readings, and are great for those looking for a quick answer or a daily dose of inspiration.

The main difference between tarot decks and oracle decks is their structure and symbolism. Tarot decks have a specific, traditional structure, while oracle decks are more flexible and can be created with any theme or imagery. Tarot decks are often used for more in-depth, complex readings, while oracle decks are used for shorter, more concise readings.

At Ozark Moons, we offer both tarot readings and oracle readings, using a variety of decks and techniques. Our tarot readings are designed to provide in-depth guidance and self-awareness, while our oracle readings offer inspiration, affirmation, and guidance. Whether you're looking for a traditional tarot reading or a more modern oracle reading, we're here to help.In summary, the main differences between tarot decks and oracle decks are:

Structure: Tarot decks have a traditional, 78-card structure, while oracle decks can have any number of cards and a flexible structure.
Symbolism: Tarot decks use symbolic archetypes and themes, while oracle decks use a wide range of imagery and themes.
Purpose: Tarot decks are often used for in-depth readings and spiritual growth, while oracle decks are used for shorter, more concise readings and guidance.
History: Tarot decks have a rich history dating back to the 15th century, while oracle decks are a more modern creation.

We hope this helps clarify the difference between tarot decks and oracle decks If you have any more questions or would like to book a reading, please don't hesitate to contact us.

We have many tarot and oracle decks available for your readings at Ozark Moons, including the following:

1. Thoth Tarot Deck (Aleister Crowley/Lady Frieda Harris)

The Thoth Tarot Deck is a classic deck created by Aleister Crowley and Lady Frieda Harris. It's known for its complex and detailed illustrations, which are filled with symbolism from various esoteric traditions, including Thelema, alchemy, and astrology. The deck has a unique energy and is considered to be one of the most powerful and insightful tarot decks available.

2. Tarot of Curiosities

The Tarot of Curiosities is a unique and imaginative tarot deck that features 78 cards, including the major and minor arcana. The deck is created using cut paper and photographic collage, giving it a distinctive and artistic look. Its imaginative design and detailed illustrations make it an excellent choice for those looking for a deck that stands out from the crowd.

3. The Naked Heart Tarot

The Naked Heart Tarot Deck is a unique and imaginative tarot deck created by Jillian C. Wilde. The deck features 78 cards, including the major and minor arcana. It is designed to connect users with the deepest and wisest Self. The artwork in the Naked Heart Tarot Deck is stunning, with beautiful and realistic animal images that evoke emotions and spark the imagination. The deck features a mix of realistic and fantastical creatures, including bears, camels, and unicorns, each with its own unique symbolism and meaning. The cards also feature anatomical hearts, which add an extra layer of depth and symbolism to the deck.

4. The Mortem Oraculum

The Mortem Oraculum Oracle Deck is a unique and thought-provoking deck that explores the theme of death and the transitory nature of all things. The deck features 22 lavishly painted cards infused with the beauty and inspiration of death, representing the cycle of life and death. The cards are painted with human blood, which adds an extra layer of depth and symbolism to the deck. The deck features rich animal imagery and alchemical symbols, which are designed to evoke the beauty and inspiration of death. The cards are meant to provide clarity by reflecting aspects of the shadow self, which should not carry a negative connotation but instead be seen as a part of the Self that needs to be acknowledged and integrated.

The creator of the Mortem Oraculum Oracle Deck provides guidance on how to use the deck on their website. The deck is meant to be used as a tool for self-reflection and personal growth. It can be used in a variety of ways, including as a daily draw or as a tool for meditation and contemplation.

Overall, the Mortem Oraculum Oracle Deck is a unique and thought-provoking deck that explores the theme of death and the transitory nature of all things. With its beautiful and haunting design, the deck is sure to provide users with a rich and meaningful experience.

5. The Dark Mirror Oracle Deck

The deck was created by Laura Sava, a well-known fantasy artist, and published by Lo Scarabeo. The cards are 4 x 5 inches in size and come with a companion booklet that provides guidance on how to use the deck and interpret the cards. The deck is designed for shadow work and is meant to help users explore the darker aspects of their psyche.

The Dark Mirror Oracle Deck is designed to provide a raw and honest reflection of the user's inner Self. The cards are meant to be interpreted in a way that is personal and subjective, allowing users to tap into their own subconscious minds and confront their deepest fears and anxieties. The deck is not meant to be a predictive tool but rather a tool for self-discovery and personal growth.

6. The Wild Unknown Tarot Deck

The Wild Unknown Tarot Deck is a popular deck created by Kim Krans. It's known for its beautiful, hand-drawn illustrations and its focus on the natural world. The deck has a gentle, intuitive energy. It is a great choice for beginners and experienced readers alike.

7. Native Spirit Oracle Deck

The Native Spirit Oracle Deck is a deck created by Denise Linn. It's inspired by the wisdom and traditions of Native American cultures and features beautiful illustrations and insightful messages. The deck is designed to help readers connect with the natural world and tap into their own inner wisdom.

8. Occult Tarot (Travis McHenry)

The Occult Tarot Deck is a unique and thought-provoking deck created by Travis McHenry, an author and occultist. The deck features 78 cards, each with its own distinct illustration and symbolism, designed to help users connect with the mysteries of the night and the power of ancient demons.

The deck is created using daemons, symbols, and sigils from ancient magickal grimoires, including Archidoxis Magica and the Key of Solomon. The cards are designed to be used for divination. They are meant to help users discover the power of ancient demons and learn to tame the beasts that wander between the physical and spiritual worlds.

The Occult Tarot Deck is designed to be used for shadow work and is meant to help users explore the darker aspects of their psyche. The deck is not meant to be a predictive tool but rather a tool for self-discovery and personal growth.

9. The Hoodoo Tarot

The Hoodoo Tarot is a deck created by Katelan Foisy and Tayannah Lee McQuillar. It's inspired by the traditions of Hoodoo magic and features beautiful illustrations and insightful messages. The deck is designed to help readers connect with the energy of the African diasporic traditions and tap into their own inner power.

10. Witches World Oracle Deck

The Witches World Oracle Deck is a unique and imaginative deck that combines traditional witchcraft symbols with unusual and useful ones. The deck is designed to be a little more in-your-face than other oracle decks, with the intention of providing a raw and honest reflection of the user's inner Self.

The deck features 45 cards, each with its own distinct illustration and symbolism. The cards are designed to be used for divination. They are meant to help people connect with their inner selves and confront their deepest fears and anxieties.

The Witches World Oracle Deck is designed to be used for shadow work and is meant to help people explore the darker aspects of their psyche. The deck is not meant to be a predictive tool but rather a tool for self-discovery and personal growth. The cards are intended to be interpreted in a way that is personal and subjective, allowing people to tap into their own subconscious minds and confront their deepest fears and anxieties.

11. Ghosts and Spirits Tarot Deck (Lisa Hunt)

The Ghosts and Spirits Tarot Deck is a deck created by Lisa Hunt. It's inspired by the world of ghosts and spirits and features beautiful, ethereal illustrations and insightful messages. The deck is designed to help readers connect with the energy of the spirit world and tap into their own inner wisdom.

12. The Edgar Allen Poe Tarot Deck

The Edgar Allan Poe Tarot Deck is a deck inspired by the works and life of Edgar Allan Poe. It features beautiful illustrations and insightful messages that reflect the themes and symbolism of Poe's writing. The deck is designed to help readers tap into their own inner wisdom and explore the mysteries of the human psyche.

How long will my reading be?

We're committed to providing you with a thorough and in-depth tarot card reading that offers a wealth of information and insight. Our readings are carefully crafted to ensure that you receive a comprehensive understanding of the cards drawn, their relationship to you and your query, and their connection to each other.

The length of your reading will depend on the type of spread you choose. For example, our one-card tarot or oracle readings are designed to provide a concise and focused answer to your question, and are typically 2-5 pages in length. These readings are perfect for gaining a quick insight or guidance on a specific issue.

One-card tarot or oracle readings: 2-5 pages
Three-card spreads: 4-7 pages
Pentacle or Celtic Cross spreads: 7-10 pages (up to 6,000 words)
Year-ahead spreads: 10-15 pages (up to 9,000 words)

What Tarot or Oracle Decks Are Available For My Reading?

We offer a variety of tarot card decks to choose from, each with its own unique energy and symbolism, including:

Thoth Tarot Deck (Aleister Crowley/Lady Frieda Harris)
Tarot of Curiosities
The Naked Heart Tarot
The Mortem Oraculum
The Dark Mirror Oracle Deck
The Wild Unknown Tarot Deck
Native Spirit Oracle Deck
Occult Tarot (Travis McHenry)
The Hoodoo Tarot
Witches World Oracle Deck
Ghosts and Spirits Tarot Deck (Lisa Hunt)
The Edgar Allen Poe Tarot Deck

1. Thoth Tarot Deck (Aleister Crowley/Lady Frieda Harris)

2. Tarot of Curiosities

3. The Naked Heart Tarot

4. The Mortem Oraculum

5. The Dark Mirror Oracle Deck

6. The Wild Unknown Tarot Deck

7. Native Spirit Oracle Deck

8. Occult Tarot (Travis McHenry)

9. The Hoodoo Tarot

10. Witches World Oracle Deck

12. The Edgar Allen Poe Tarot Deck

Can You Recommend A Deck? What Are The Differences Between The Decks Available For Readings?

2. Tarot of Curiosities

3. The Naked Heart Tarot

4. The Mortem Oraculum

5. The Dark Mirror Oracle Deck

6. The Wild Unknown Tarot Deck

7. Native Spirit Oracle Deck

8. Occult Tarot (Travis McHenry)

9. The Hoodoo Tarot

10. Witches World Oracle Deck

12. The Edgar Allen Poe Tarot Deck

What Are Some Common Myths About Tarot Cards That Aren't True?

Common Misconceptions about Tarot Card Readings

There are several common misconceptions about tarot card readings that can be debunked. Here are some of the most prevalent ones:

Myth: Tarot cards are evil or associated with the devil. Reality: Tarot cards are a neutral tool that can be used for self-awareness, guidance, and personal growth. They are not inherently malevolent or associated with any particular religion or ideology.
Myth: You must be gifted your first tarot deck. Reality: You can buy your own tarot deck, and it's not necessary to receive it as a gift. This myth likely originated from the fact that tarot decks were scarce and hard to find in the past.
Myth: You must be psychic to read tarot cards. Reality: Anyone can learn to read tarot cards, regardless of their psychic abilities. Tarot reading is a skill that can be developed with practice, patience, and dedication.
Myth: Tarot cards can predict the future with certainty. Reality: Tarot cards can offer insights into the present moment and potential paths, but the future remains fluid and shaped by our actions and decisions.
Myth: The Death card means physical death. Reality: The Death card is a symbol of transformation, change, and renewal. It can indicate the end of a phase or cycle, but it's not necessarily related to physical death.
Myth: Tarot readings are a form of fortune-telling. Reality: Tarot readings are a form of self-discovery and guidance. They can help you gain a deeper understanding of yourself and your situation, but they're not a predictive tool.

By debunking these common misconceptions, we can gain a deeper understanding of tarot card readings and appreciate their value as a tool for personal growth and self-awareness.

Gift Orders

I want to place an order - or already have placed an order - as a gift for someone for a special day, such as a birthday or anniversary gift. When will it be delivered?

We understand the importance of timely delivery for special occasions. Here’s how you can ensure your gift arrives on time and what steps we take to accommodate these requests:Standard Processing Time:

Our standard processing time is 3-4 weeks as we carefully handcraft each order in the sequence they are received.

Providing Special Instructions:

Indicate Special Deadlines: To ensure timely delivery, please indicate any special deadlines, such as the birthday or anniversary date, in the comments section when making a purchase.
Contact Us Directly: Alternatively, reach out to us through our contact page or via email at admin@ozarkmoons.com with your order number and special request details.

Efforts to Accommodate Time-Sensitive Requests:

Advanced Notice: We will make every effort to ship the order in time for the special day if we have at least one week's notice.
Less Than a Week: If the date is within seven days of your request, we cannot guarantee delivery in time, but we will strive to meet your needs to the best of our ability.

Personalized Touches for Gift Orders:

Provide Relevant Details: If the order is a gift, please provide us with any relevant details, such as the recipient’s favorite colors, interests, or hobbies.
Incorporating Personalization: We will incorporate as many of these personalized touches as possible into the gift package to make it extra special.

Additional Tips:

Expedited Shipping: Consider selecting expedited shipping options during checkout to speed up the delivery process.
Order Early: For best results, place your order well in advance of the special occasion to account for processing and shipping times.

Important Note:

Peak Periods: During peak periods, including winter holidays, Labor Day, Black Friday/Cyber Monday, Samhain/Halloween, and other Sabbats, please allow extra time for the creation and shipment of your order.

We appreciate your understanding and are committed to making your special occasion as memorable as possible. Thank you for choosing Ozark Moons Metaphysical Store for your gifting needs!

Tips and Guidelines for Gift Orders

Here are a few helpful tips for placing a gift order at Ozark Moons for that special someone:

When placing your order, we highly value your input. Please consider leaving a note to the seller in the comments box or personalization box, indicating that it is a gift order. This small action, whether or not you decide to add a gift wrap or a card, allows us to put in a gift receipt and add special touches. Knowing that your order is a gift for someone's birthday, anniversary, or other special occasion helps us make it even more special.
It's important to keep in mind that our order processing times are typically 3-4 weeks. This is because each order is made-to-order at the time of purchase, and we create them in the order they were received. To avoid any last-minute rush, we recommend ordering as far ahead of time as possible. If there's a specific date for their special celebration, please let us know. This way, we can ensure that your gift reaches your recipient in time, making their special day even more memorable.
When you mention that your order is a gift in the comments or personalization box, it's not just about the label. It's an opportunity for you to share more about the gift recipient. Their first name and, if you know them, their favorite colors, interests, or hobbies, can help us create a unique gift package. This way, your gift becomes more than just an item; it becomes a reflection of your thoughtfulness and care, making it truly one-of-a-kind.
If you would like us to ship the package directly to them, rest assured that we will handle this process with the utmost care. Simply enter their address in the shipping address at checkout, with your address in the billing address section. Double-check to make sure their address has been entered correctly. Alternatively, you can have the package shipped to you by entering your address in the shipping address section at checkout to present the gifts to them yourself.

Thank you for choosing Ozark Moons for all your gifting needs! We are renowned for our custom gift cards and unique personalizations, ensuring that every gift you order from us is truly special and memorable.

Do you offer gift wrapping, gift cards, or special packaging for gifts?

Yes, we offer gift wrapping and special packaging options. Please select the gift wrapping option at checkout and provide any special instructions in the notes section. We can also include a gift card for your recipient that is an actual greeting card, with your message written in our special calligraphy, complete with a wax seal over botanicals on the envelope. Just let us know what you would like your message to say! For gift orders we make sure we include a gift receipt that has no pricing on it.

Wishlists and Save For Later

How Do I Add An Item To My Wishlist and/or Access My Wishlist?

At Ozark Moons it is easy to add any of our items to multipler personal wishlists, as well as a "Save for Later" list!

First, be sure you are logged into our website on your phone or laptop. The login page is here:
https://ozarkmoonswitch.com/account/login

If you haven't registered, please register for a free account before using our Wishlist app.

Once you are logged in, you will be able to see a floating heart on the bottom left side of every page, and a small static (non-moving) heart at the top right of every page to far right. You can click either of these hearts to access your wishlists.

Adding an item to your wishlist is easy! On the product pages, you can simply click the "Add to Wishlist" button below the "Add To Cart" button on any product page as such:

How to add to your wishlist

If you are on a laptop, you can also click on the hearts above any products on our homepage or in the category listing pages as you can see in this screenshot:

Click the hearts to add an item to your wishlist.

Once you have added an item to your wishlist, you can also do the following:

- Create multiple wishlists
- Add, Copy, Rename, or Delete Wishlists
- Share your wishlists via email or social media
- Move items from your wishlist or save for later to your cart

Here is a quick video demonstrating how to use our wishlists:

NOTE: IF YOU CAN'T MAKE ANY OF THE ABOVE WORK -

If, for any reason, this isn't working for you, it's likely an issue with the cache of the browser you are using on your phone or computer to access our website. If this is the case, and you are using an Android phone (we can't troubleshoot iPhones, sorry!), you can go to Settings>Apps, then locate the browser you use (for example, Chrome), click on it, then going to "Storage", then "Clear Cache". If you are using a laptop or desktop computer, please Google "How to Clear My Cache in __________ (insert name of the browser you use here, e.g. Chrome, Edge, Firefox, etc.) and proceed to clear your browser's cache. Deleting your computer's temporary files by using Disk Cleanup on your laptop or desktop may also help. Once you have cleared your cache, reboot your device, then re-access our website and it should be working!

If for any reason, none of the above works, please use the Contact Us page on our website to send us a message, and we will get back to you ASAP!

Frequently Asked Questions

General Information

Product Information

Fragrances Inspired by Deities and Mythological Figures

House Blends and Seasonal Fragrances

Wiccan and Pagan Sabbats Fragrances

Fragrances Inspired by Deities and Mythological Figures

House Blends and Seasonal Fragrances

Wiccan and Pagan Sabbats Fragrances

Ordering and Payment

Shipping and Delivery

How to Track Your Order

Additional Information

Steps to Contact USPS for Delivery Issues

Additional Tips

Customer Support

Samples and Free Gifts

Candles and Wax Melt Info

Important Candle Safety Information

How to Care for Your Candles

How to Use an Ozark Moons Spell Candle

Choosing the Right Candle Color

Candle Preparation

Setting Your Intention

Creating Sacred Space

Lighting and Using Your Spell Candle

Completing the Ritual

Additional Tips for Success

Mystery Box FAQs

Understanding the Nature of Our Mystery Boxes

Ensuring You Receive Desired Items from Ozark Moons

Tarot Readings

Understanding the Difference:

Where to Purchase Tarot Decks:

Additional Information:

Common Misconceptions about Tarot Card Readings

Gift Orders

Wishlists and Save For Later